Education programmes of job
Nature of work
Banking support manager works mainly in all types of banks and in banking organizations. The importance of the role of banking support manager comes from the responsibilities and activities that he has to perform such as- dealing with customers’ complaints that cannot be solved by front line employees
- advising and helping in loans and mortgages procedures
- evaluating overdrafts
- promoting new services that are provided by bank
- providing solutions to customers’ queries directly or via the telephone
- being responsible about recruiting, training and supervising bank’s staff, by the beginning of this work, banking support manager can has some following activities
- working as cashier who serves customers at the counter
- considering customers’ new needs, and advising about financial requirements
- dealing with customers online
Environment of work
Banking support manager works in his own office which is located in the branch- banking support manager works on average for 8 hours daily (5 day-week), but his working hours may be extended from time to time especially when at the end of the financial year
- working as banking support manager requires to wear formal suit within doing his work
- banking support manager may work within a teamwork (at the beginning of this career)or may work alone in office (as a senior banking support manager)
- working as shifts may be expected to those who are working in phone
- this job does not require travel away from home
Professional life
Banking support manager may practice his job in public or private sector (mainly you can find banking support manager mainly in private banks because of the entrance of the private banks to the Syrian market- A good experience in their career can provides banking support manager a good opportunity to developing in the banks and financial organizations generally.
- Average salariess around 20000 Syrian pounds
- men usually work as banking support manager, but recently you can find an increasing number of women who are working as banking support manager
Getting the job
Practicing this work is available to all graduates of Economic Faculty (Financial and Banking sciences department and Business administration department)- Students in BA department must have good knowledge in the following subjects: Business Administration, Operations Management, Human Resources Management, Total Quality Management, Logistic Management, Operation Research, Financial Institutions Management, Service Institutions Management, and Managerial Information Systems. while students in Financial and Banking sciences must have information about (financial and monetary markets, international financial and monetary relations, financial management, feasibility studies, banking information systems, investment and finance, Islamic banks, and banking operations)
Skills
Banking support manager should have some basic and general skills such as- ability to understand new financial and managerial concepts and implement them
-ability to deal with computer science
Moreover, banking support manager might have some personal skills which are very supportive in performing this work, such as
- good communication skills
- good leadership skills
- flexibility
- good ability to work with a teamwork
- good ability to work under pressure
- good numerical skills
Sources and references
- Arab standard Classification of Occupations 2008 : alolabor.org
- www.prospects.ac.uk