Career Center-DU Insurance claims inspector

Education programmes of job

 Banking and Insurance MSc
 Auditing MSc

 Nature of work

Insurance claims inspector is employed directly by insurance companies to investigate claims made by clients holding insurance policy (claimants). His role includes dealing with a claim, undertaking full responsibility and following it through to completion and settlement.

Typical activities of Insurance claims inspector include:

 visiting scenes of accidents, such as workplaces, or loss (fire or theft);

 investigating the circumstances of an accident or loss and undertaking background research;

 checking details with policyholders and witnesses;

 providing advice on making a claim and the processes involved;

 contacting tradespeople from a network of approved professionals and arranging for them to make repairs on the policyholder's property;

 acquiring information from other professionals, such as the police and medical and technical staff;

 liaising externally with loss adjusters, lowers and other legal/claims professionals;

 liaising internally with senior claims inspectors, staff in the claims department, underwriters and other appropriate staff in the company;

 negotiating a settlement with claimants or legal representatives and arranging payments;

 Environment of work

Insurance claims inspector typically and offecially works 5 days weekly with the possibility of having some extra occasional- unsocial hours. for example; he/she may attend an interview with police for information during their nightshift rota,further; sometimes,work might require visiting
claimants in their homes or place of work, with occasional office visits or meetings with lowers and other professionals, therefore ; calls to attend a visit can necessitate a quick response and unsocial hours.
While some of the larger insurance companies may provide and support career breaks, the opportunity to work part time is rare.
Women are currently under-represented in this profession, although the number of women in the role is increasing.
He/she should aware that the job involves working to tight deadlines, working under pressure and using technology.
Although travel within a working day to meet clients is frequent, absence from home overnight and travel are uncommon.

 Professional life

If Insurance claim inspector has the ambition of Career progression up the management structure. It’s possible, either in the claims or other departments of insurance companies.
Within a large company structure, claims inspectors can move into a senior claims inspector role. With experience and progression comes an increase in responsibility for more complex cases.
Furthermore, involvement in project work, such as quality control or training, is also possible, depending on the nature of the company. Other possibilities include a move into loss adjusting, risk management, or health and safety consultancy.
Now, In order to progress, it is important for insurance claim inspector to undertake continuing professional development through training courses provided by employers and relevant professional bodies.
initial salaries start on 50000 SYP. However, additional benefits claim inspectors may obtaine include a company car, medical insurance, life insurance and discounted insurance premiums, as well as profit share and non-contributory pension.

 Getting the job

This area of work is open to all graduates, but if they have a wish to increase their chances, the following degree subjects are recommended for them :

business/management;
economics and accountancy;
law;
mathematics.

There are two entry routes into the profession:
Either through a general graduate management training scheme with the larger insurance companies; or directly into claims work after initial training. It is possible to follow the second route without a degree.

 Skills

Candidates will need to show evidence of the following:

initiative and the ability to adapt quickly to different situations;
organisational and time management skills;
good communication skills and an outgoing and confident disposition when dealing with people, often in difficult circumstances;
negotiation and decision-making skills;
good numeracy and literacy;
strong interpersonal skills;
discernment and the ability to assess a situation objectively;
attention to detail and sound report-writing skills.

Personal qualities are as highly valued as qualifications and experience in claims work

 Sources and references

For further information a candidate can visit the following websites:

www.sisc.sy, National Assurance Agency.
www.prospects.ac.uk, Gradutes careers website.
Arab Standard Classification of Occupations, 2008, Ed. Arab Labor Organization.

 Summary

Insurance claims inspector is employed directly by insurance companies to investigate claims made by policyholders (clients holding an insurance policy). His role includes dealing with a claim, undertaking full responsibility and following it through to completion and settlement. He coordinates the services that may be required by policyholders following an accident or incident, such as contacting an approved shopkeeper and organising a visit from them to make repairs on a policyholder's home.